Support for yourCollectivus collective
Existing customers: start here for sign-in help, billing questions, and platform issues, Evaluating Collectivus? See sales & demos below.
Customer support
Email us for billing, workspace, integration, or account questions. Include your organization name and the email you use to sign in.
- Team plan: email support, response within one business day
- Business plan: priority support, same-day response
- Enterprise: dedicated delivery team and custom SLAs
Founding Members beta includes hands-on human support during your Guided First Month, Use the portal's feedback link or email us directly.
Sign-in help
The portal uses passwordless magic links, no password to reset.
- Request a new link at the portal login page (links expire in 20 minutes).
- Check spam, promotions, and quarantine folders, wait up to two minutes.
- Use the same work email your organization admin invited or billed with.
- Open the link on the same device/browser if your IT policy blocks email deep-links.
Self-serve resources
Answers to common product, pricing, security, and cancellation questions.
For onboarding and setup inside the portal, chat with Liam in the setup workspace after you sign in.
Sales & partnerships
Not a customer yet? These paths are for evaluation, strategy calls, and partner programs, not day-to-day support.
Still stuck?
Email support@collectivus.ai with your organization name, the email you sign in with, and a short description of what you tried, We'll get you unstuck.